I don’t know what size I should order, can you help?
Please visit our Size Chart page for help determining which size to order.

How much do you charge to ship my order?
Please visit our Shipping page for shipping information.

How long will it take to process my order?
Since most items are embellished to order, please allow 5-7 days processing and production time for us to prepare your order.

How can I track my order once it has shipped?
Our preferred carrier is United Parcel Service (UPS). Once we have shipped your order you can visit the UPS website to track your shipment.

What are your Return/Exchange policies?
Please visit our Returns & Exchanges page for more information.

Can I place my order over the phone, rather than on-line?
To ensure accuracy of your order, we request you place your order on-line.

What methods of payment do you accept?
Visa, MasterCard and Discover are accepted for all on-line purchases.

Is it safe to use my credit card for payment?
All payments are processed through EA Promos and are processed via their secure server using Secure Sockets Layer (SSL). SSL provides a secure connection, allowing you to transmit private data online. The SSL protocol is used by millions of e-Business providers to protect their customers, ensuring their online transactions remain confidential. In order to be able to use the SSL protocol, a web server requires the use of an SSL certificate. The shop365store.com website is powered by EA Promos, your credit card statement will show Electronic Awards as the merchant.

Why do I need an e-mail address to place an order?
We will send your invoice and shipping confirmation (including your tracking number) via e-mail.